TERMS & CONDITIONS
CONDITIONS OF SALE :
- You must be over 18 years of age to buy wine!
- All prices include VAT
- All prices include delivery to your door in South Africa
- Free Shipping for all orders above R1500
PAYMENT OPTIONS :
- We accept visa and mastercard credit and debit cards, direct deposits and snapscan
- All online credit card payments are processed by Payfast.
- We accept direct deposits / EFT to FNB
- Acc - 62753726549
- Branch code - 200507
DELIVERY / SHIPPING :
LOCKDOWN: DELIVERY WILL TAKE PLACE AS SOON AS GOVERNMENT GIVES PERMISSION FOR THE SALE OF ALCOHOL.
- We currently take about 7 days to deliver wine - if we suspect any delays we will contact you immediately for instructions.
- Breakage policy : As wine bottles are rather fragile, we unfortunately do experience breakages...
Breakage policy - Bottle : If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign.
Then please let us know how many bottles are broken (and which wine), and we will immediately put the appropriate amount back into your credit card, or send you replacement wine. The choice is yours.
- Breakage policy - Case : in the very extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know and we will get you a replacement asap.
- Send us a email if you would like to send a gift to firstname.lastname@example.org
RETURNS POLICY :
- If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
- In cases of unavailability, we will refund you in full within 7 days.
- Any complaints regarding the standard and quality of the products bought should be directed to the Shop Manager, Johann Geldenhuys - email@example.com
- billandco.org.za reserves the right to cancel an order for which payment has already been received if stock is insufficient or the quality of goods ordered does not meet our standards.
Should we ever exercise this right, we will first communicate with you to try and suggest alternative wines, failing which you will receive a full refund with no deductions.
INTERNATIONAL ORDERS :
- We do not ship internationally